Our staff consists of highly qualified and trained individuals, fluent in both English and Spanish. You can reach our Member Services Department at 915-532-3778 or toll-free 1-877-532-3778. We are available Monday through Friday during regular business hours 8:00 a.m. to 5:00 p.m., Mountain Time, excluding state approved holidays. Call center hours of operation are 7 a.m. to 5 p.m.
If you call after regular business, weekend, and holiday hours, El Paso First will still answer your phone call.
TTY Line for the Hearing Impaired, our toll-free TTY phone number is 1-855-532-3740 or 915-532-3740.
Interpreter services are available. We also have interpreters who know sign language. Let us know at least two days before your doctor’s visit if you need this service.