• Call us at:
    915-532-3778
  • Outside El Paso
    1-877-532-3778
  • Hours of Operation
    7:00 A.M. – 5:00 P.M.
    Mountain Time

  • En Español

How may we help you?

El Paso First will be happy to answer any of your questions or concerns. However, due to strict privacy regulations, we must request that you not send us any e-mail which discloses personal health information, including your name, health condition, etc. you may contact us by e-mail if you have general questions about your health plan or about El Paso First.

For employment opportunities, please visit the University Medical Center of El Paso Jobs web site for current openings. For more specific claims-related questions, please call a member services representative. If you have medical concerns or are experiencing physical discomfort, please contact your health care provider.

Use the form below to send your comments by e-mail.

At El Paso First, we look forward to answering your questions. You contact specific departments by dialing 915-532-3778
or toll free 1-877-532-3778 and entering the corresponding extension listed below:

Department Extension Fax Number Description
Member Services STAR 1514
STAR Sp1518
CHIP 1517
CHIP Sp 1519
HCO 1502
TPA 1529
915-532-2286 Eligibility, enrollment, outreach events, migrant farm workers
Health Services 1500 Outpatient Utilization
Fax Line:
915-298-5278
1-844-200-5278
Toll FreeInpatient Utilization
Fax Line:
915-298-7866
1-844-298-7866
Toll Free
El Paso First utilization review personnel is available by telephone at least 40 hours per week
during normal business hours between 9:00 a.m. – 6:00 p.m. Central Standard Time (CST) and 8:00 a.m. – 5:00 p.m. Mountain Standard Time (MST),
Monday through Friday. On each day that is a legal holiday and after-hours, El Paso First’s calls will be received by an answering service who
will transfer the call to the Medical Director or designee.
The Medical Director is also available between 9:00 a.m. and noon CST, and 8:00 a.m. and noon MST on Saturday, Sunday, and legal holidays.
Provider Relations 1507 915-532-2877 Provider contracts, address changes, general concerns
Claims & PCU PCU-1504
CHIP-1512
STAR-1527
TPA-1509
915-298-7867 Claims status, corrections, and reports