What we collect and store automatically

Name of the domain from which you access the Internet (for example, aol.com, if you use an American Online account or cs.com if you connect for CompuServe account); Date and time you access our site; the pages you visit while linked to our site; and Internet address of the web site from which you linked directly to our site.

We use the information we collect to count the number and the type of visitors to the different web pages on our site, and help us make our site more useful to visitors like you.

If you send us e-mail

You may choose to provide us with personal information, as in e-mail with comment or question. We use the information to provide better service to you or to respond to your request. Sometimes we forward your e-mail to other employees in our network, who may be better able to help you.

We request that you not provide any protect health information to us through the comments link in this site. Protected health information includes information about you or your past, present, or future physical or mental health or condition, or health care.

This includes name, address, telephone or fax number, social security number, medical record number, health plan beneficiary, and account number. If you have a particular issue we ask that you contact the member service department at 915-532-3778. El Paso First will not respond to e-mail that contains protected health information. You need to be aware of that security of such information that is transmitted via e-mail or through the Internet can not be guaranteed.

Except for authorized law enforcement investigation. To process complaint and appeals according to the Texas Department of Insurance regulations, and when required by court order, we do not share our information with any other outside organizations.

Links to Other Sites

Our web site has many links to other federal and state agencies and private organizations. When you link to another site, you are no longer on our site and our subject to the privacy policy of the new site.

Your Acceptance of These Terms

By using this site, you signify you assent to this Privacy Policy. If you do not agree to the terms in this policy, please do not use our site. We reserve the right, at our discretion, to change, modify, add or remove portions of this policy at any time. Please check this page periodically for changes.

To Contact Us

If you have any questions about these policy notices and disclaimers, please contact us: El Paso First Health Plans, Inc., 1145 Westmoreland Drive, El Paso, TX 79925.