We collect no personal information about
you when you visit our site, unless you choose to provide this information
to us. However, we do collect and store certain information automatically.
What we collect and store automatically
Name of the domain from which you access
the Internet (for example, aol.com, if you use an American Online
account or cs.com if you connect for CompuServe account);
Date and time you access our
the pages you visit while linked to our site; and
Internet address of the web site from which you linked directly
to our site.
We use the information we collect to count the
number and the type of visitors to the different web pages on our
site, and help us make our site more useful to visitors like you.
If you send us e-mail
You may choose to provide us with personal
information, as in e-mail with comment or question. We use the information
to provide better service to you or to respond to your request.
Sometimes we forward your e-mail to other employees in our network, who may be better able
to help you.
We request that you not provide any
protect health information to us through the comments link in this
site. Protected health information includes information about you
or your past, present, or future physical or mental health or condition,
or health care.
This includes name, address, telephone or fax number, social security
number, medical record number, health plan beneficiary, and account
number. If you have a particular issue we ask that you contact the
member service department at 915-532-3778. El Paso First will not
respond to e-mail that contains protected health information. You
need to be aware of that security of such information that is transmitted
via e-mail or through the Internet can not be guaranteed.
Except for authorized law enforcement investigation.
To process complaint and appeals according to the Texas Department
of Insurance regulations, and when required by court order, we do
not share our information with any other outside organizations.
Links to Other Sites
Our web site has many links to other federal
and state agencies and private organizations. When you link to another
site, you are no longer on our site and our subject to the privacy
policy of the new site.
Your Acceptance of These Terms
By using this site, you signify you
in this policy, please do not use our site. We reserve the right,
at our discretion, to change, modify, add or remove portions of
this policy at any time. Please check this page periodically for
To Contact Us
If you have any questions about these policy
notices and disclaimers, please contact us: El Paso First Health
Plans, Inc., 1145 Westmoreland Drive, El Paso, TX 79925.