Q: How long does it take for an authorization to get processed?
A: El Paso First currently has a less than 24-hour turnaround. Allow at least four (4) business days for the Utilization Management Department to process an authorization. First, fax the authorization to 298-7866, then confirm receipt at 532-3778, ext. 3001. If you need a copy of the authorization form, please contact your Provider Relations Representative at 532-3778, ext. 7001.

Q: Does El Paso First provide transportation for members?
A: Transportation services can be arranged for any El Paso First Health Plan member with a 48 hour notice to our Member Services Department. If 48 hour notice is not possible, the Member Services Department will try and arrange transportation. Transportation assistance will be provided in the form of bus tokens, shuttle or taxi, depending on the availability and the member’s needs. Transportation is for medical appointments and health education programs such as our First Steps pre-natal classes.